Role-based training for every team

Teams perform better when training matches the job. Opus delivers role-specific paths to help every position ramp with confidence.

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Two Bahama Buck’s employees stand inside the shop smiling and holding signature frozen drinks. Beside them, a smartphone screen displays an Opus role-based training module for Bahama Buck’s, showing sections like Refreshers, Backroom, POS, Island Smoothies, and Running.

How Opus works for role-based training

One-size-fits all training wastes time and drives turnover. Opus delivers role-specific paths that get people productive in days and engaged for the long term, because training finally matches the work.

Role-specific paths, automated

Opus automatically assigns learning paths based on role, with customizable pacing. (Many teams pace training by certification level or 30-60-90-day plans.) When roles change in Opus, training paths update automatically.

Trackable in-person coaching

With Opus, digital training and on-the-floor coaching are tracked together in one curriculum. Digital modules teach the basics, while in-person check-ins let managers verify skills on the floor.

Depth to match every role

Different roles require different levels of training. Short micro-courses help crew learn daily tasks quickly, while deeper modules with videos, PDF’s, and check-ins support advance technical and service standards. Train to the complexity of the role, with full control over depth and format.

Cross-training, simplified

Many employees work across roles or support the same role for different brands. Opus makes it easy to assign secondary training, reuse shared modules, and track progress in one place.

Custom training at scale without the admin hours

Opus makes role-based training easy to manage. Upload videos, PDFs, and guides to make searchable on the floor, then use AI Builder to turn them into mobile training.

Opus training automation workflow showing module sequencing and assignment rules.
Opus mobile check-in confirming crew drink prep quality with ratings and comments.
Opus module editor displaying Bahama Buck’s role-based training with courses, check-ins, and interactive lesson cards.
Opus role-based automation rules assigning training to specific restaurant roles, shown with a mobile lesson preview.
Opus AI creating a training module from uploaded materials, with mobile AI guidance answering workplace questions.

The complete training operations platform

Everything your team needs to train, work, and grow—in one place

Frontline Training

Interactive, mobile-ready lessons for teams on the floor

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Task Management

Daily checklists and SOPs linked to training
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Training Operations

Dashboards and automation to manage multi-location learning at scale

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Frequently asked questions

Can team members be assigned multiple roles?
Yes. Team members working multiple positions — like a shift lead who also trains as assistant manager — can have multiple active role paths. Opus reporting shows progress across all assignments, and you decide whether certain modules must be completed in sequence or can run simultaneously.
How do role-based paths work with our existing onboarding?
Role-based training often replaces or enhances existing onboarding. You might start everyone with a "Welcome to [Brand]" foundation covering culture, safety, and policies, then branch into position-specific modules. Bricktown Brewery uses this approach: digital foundation for all, then role-specific field training with manager-led check-ins. Read their story→  
What happens when an employee changes roles or gets promoted?
Role changes automatically update training assignments. When someone moves into a new position—such as shift lead, opener, or a new department—Opus deploys the new role path and preserves their existing training history. This keeps transitions clean and gives managers clear visibility into who is prepared for added responsibilities.
What's the difference between role-based training and cross-training?
Role-based paths guide employees through their primary job, while cross-training adds modules for secondary positions they support. Opus makes content creation, training assignment, and progress reporting intuitive and simple for both of these use cases.

The Feinstein Group uses a cross-training approach across its restaurant concepts. Their teams complete a core host path, then take on additional modules when supporting other roles or locations, giving managers clear visibility into each employee’s proficiency across roles. Read their story →
How do check-ins fit into role-based training?
Check-ins can be built into each role path to validate skills on the floor. Managers observe the employee performing the task, mark pass or needs support, and confirm they are ready for the next level. This prevents “click-through” learning and gives leaders confidence that certified employees can handle real responsibilities.
Do managers need to rebuild content for every role?
No. Opus lets you reuse training blocks across multiple paths so you only customize the pieces that truly differ by role. Core content like safety, service basics, or POS training can be shared across positions, while job-specific tasks stay unique. This keeps training consistent without multiplying admin work.

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