2025
Hospitality Training 360 Report
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Sponsored by
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Represents 40K+ locations across 100+ respondents
Learn how to solve today’s top challenges
Discover how L&D is using AI
Compare using training benchmark data
Top 6 Takeaways for 2025
Over 75% of respondents embraced last year’s top L&D trends
FOH, ongoing training hours see 20% to 58% YoY drops
Budgets are declining — except among those who can prove operational impact
50% report ops speed & efficiency as top priority
Teams rely on tech to balance speed & quality
AI helps 72% of L&D professionals, with proficient users benefitting up to 4x more
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Takeaway 1
Over 75% of respondents embraced last year’s top L&D trends
Hands-on training, microtraining, and continuous learning led the pack, with gamification & AR/VR seeing notable year-over-year boosts.
Takeaway 2
FOH, ongoing training hours see 20% to 58% YoY drops
Time spent on training for new hires have stayed flat for some roles and decreased for others. Notably, ongoing training has decreased to just 1 hour per month.
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Takeaway 3
Budgets are declining — except among those who can prove operational impact
While 10% fewer respondents anticipate increased budgets year over year, L&D teams who tracked operational metrics were 2x as likely to receive budget increases.
Takeaway 4
50% report ops speed & efficiency as top priority
L&D teams are acutely feeling the pressure to keep up with the business. Now with AI, many know they have to adapt.
Takeaway 5
Teams rely on tech to balance speed & quality
Tech solutions, AI, and strategic prioritization are among the solutions L&D teams are embracing to keep up to speed.
Takeaway 6
AI helps 72% of L&D professionals, with proficient users benefitting up to 4x more
While most L&D teams are using AI — especially for content development — only 8% consider themselves advanced users, suggesting room for growth
This year is about efficiency for us. Not only is my team passionate about AI, but they recognize this is the path forward for learning design.
Director of HR, 1000 location QSR restaurant
