One and Done Isn't Enough
When Smashburger needed a way to keep product knowledge fresh and ensure consistent food preparation across locations, they turned to Opus to create the Proteins Refresher module. Designed to proactively engage team members 30 days out, this training ensures that essential techniques and procedures are mastered through a streamlined, interactive approach. Smashburger’s Proteins Refresher highlights how proactive, dynamic training can drive quality and consistency. By leveraging automatic assignments, interactive learning, and resource integration, they’ve created a practical and engaging way to elevate team performance.
Diving into the Module
- Automatic Assignment for Consistency: The Proteins Refresher module is automatically assigned to team members 30 days out via the Path feature in Opus, ensuring proactive engagement and consistent product knowledge across locations.
- Interactive “Do” and “Review” Focus: Unlike the original menu training, this refresher module reinforces the "Do" and "Review" components of training framework by incorporating a hands-on skill practice via a "Gold Standard" Check-in.
- Resource Library Refresher: A big part of refresher training is ensuring the existing courses in your resource library is up to date. This module references existing materials in the Resource Library, ensuring that every team member has access to the tools they need to succeed. Smashburger goes a step further to provide job aids and videos so that team members can reference the training medium they prefer.
Hungry for more?
Scan the QR code below to put yourself in the shoes of a team member at Smashburger. Curious about more training examples? View the full collection here.
