Why Customer Service Certification?
Life's Food, a Five Guys franchisee with 25 locations, recognized the need to maintain consistent, high-quality customer service across all their restaurants. To achieve this, they developed a customer service certification module in Opus, which would standardize training and ensure all employees meet the same high standards of service excellence. This certification not only helps maintain the brand's reputation but also empowers employees with valuable skills, potentially reducing turnover and improving overall customer satisfaction.
Diving into the Module
- Check-ins as in-person audits: The module incorporates real-world evaluations, allowing managers to assess employee performance during actual customer interactions, ensuring practical application of learned skills.
- Streamlines standards for customer service across all roles: Regardless of a team member’s role, everyone is trained on the same customer service standards. Life’s Food does a great job of breaking down micro-lessons that spell out how to maintain brand integrity and customer expectations.
- Certification required for all managers and team leads: This requirement ensures that leadership sets the standard for excellent customer service, creating a top-down approach to maintaining high-quality interactions with customers.
Hungry for more?
Scan the QR code below to put yourself in the shoes of a team member at Life’s Food. Curious about more training examples? View the full collection here.
