Why New Store Opening Training?
As Big Chicken continues its rapid expansion, maintaining consistent quality and operational excellence across all locations is paramount. Back of House training during new store openings is especially critical—it ensures that every team member understands Big Chicken's signature recipes, cooking techniques, and quality standards from day one. A well-trained kitchen team is the foundation for delivering the authentic Big Chicken experience that customers expect, regardless of location.
Diving into NSO Week
Big Chicken leverages Opus to create a comprehensive Back of House training program that sets up new store teams for success. In their 4-day long NSO training for the back of house and front of house team members, they switch between individual learning in Opus and trainer-led group sessions that include tours, demos, and discussions. This hybrid approach allows team members to benefit from collaborative discussions and shared experiences during group sessions, while also having the flexibility to review materials and practice independently. The combination ensures that different learning styles are accommodated and knowledge is thoroughly reinforced.
- Recipe Mastery: The module breaks down Big Chicken's signature dishes into clear, step-by-step procedures. Through detailed videos and visual guides, team members learn the exact specifications for everything from breading techniques to plating standards, ensuring consistency across all new locations.
- Station-by-Station Learning: Training content is organized by kitchen stations, allowing team members to master one area before moving to the next. Each station module includes equipment operation, prep procedures, and food safety protocols specific to that position.
- Quality Control Focus: Throughout the module, Big Chicken emphasizes quality checkpoints and visual standards. Interactive components help team members identify properly prepared items and understand how to maintain Big Chicken's high standards during peak service times. Real-world images and videos demonstrate what "right looks like" at every step.
Hungry for more?
Scan the QR code below to put yourself in the shoes of a BOH team member at Big Chicken. Curious about more training examples? View the full collection here.
